If you received 100 perfect clients tomorrow, what would happen in your business? Would you feel excited? Or, would you feel overwhelmed?
You might have already found that you have hit your capacity limit. This happens to a lot of small business owners. When you aren’t prepared for growth, you aren’t prepared to service new demands.
You know the old saying, ‘pressure creates diamonds’, that isn’t the case in small business. Increased pressure leads to overwhelm, burnout and declining customer satisfaction. It becomes a negative cycle that has the potential to derail your success.
To grow your business you need to have the capacity to serve increasing demand. You also need the ability to build more capacity as you continue to grow. This requires the right infrastructure, resources and tools operating in harmony. It is also important to have the right team of people in the right place doing the right job at the right time.
There is no one ‘right’ approach to capacity. It is dependent upon your business and what you want to achieve. Copying someone else’s approach to capacity won’t give you a magic key. True capacity building creates an ongoing balance between customer demand and your resources.
Here are 5 quick tips to managing business capacity:
- Implement resource demand forecasting
- Consider automation for recurring tasks
- Use capacity planning tools
- Systemise your business
- Explore outsourcing solutions
Capacity ties in directly with knowing exactly who your ideal customer is. Not all clients are equal and you might find you are taking on more problems rather than more profit.
To learn how to improve your business across the four pillars of Strategy, Cash, Capacity and Clients – register for The Business Bootcamp.
The Business Bootcamp is a program designed to help you take control of your business right now – giving you the opportunity to set yourself up for immediate and future success.
